Dear friends, customers, and potential customers, part of
making your online buying experience flow as smoothly as
possible involves educating yourself about the products you
are buying and the policies of the merchant you are making
your purchase from. By reviewing our policies, answers
to commonly asked questions, and learning about our watches,
you will greatly increase your chances of having a positive
buying experience. Please read all of the below
questions and answers before emailing us, and if you have
further questions, please email us prior to making your
purchase. 95% of non-watch specific questions you may
have are answered here.
Is it in
stock right now, at this very moment?
- How long does shipping take?
-We don't ship broken watches.
-Tell me about
The Cost of Shipping.
-How should I care for my 7750
-Will you take additional pictures of a watch
for me right now?
-Will you produce a video/evidence photo for
happens if my shipment is lost or stolen?
-What is your
happens if my watch stops working?
if the watch I received is not the one I ordered?
I Cancel My Order?
-Where can I
track my package?
received my tracking number, but it doesn't work!
-How much would it cost if I bought
_____ and ____ together?
-Are your prices negotiable?
Are there any discounts?
-Why do some sites sell
watches for more/less than you?
it in Stock Right Now, At This Moment?
As with every seller,
we stock the most popular models to meet demand. Other
models are available, and can be picked up from various
producers within a day or two. Sometimes, it may take
a few days, depending
on demand. If you email us asking "Is it in stock
right now?", you will get an answer reflecting the
general availability of that watch as it currently stands.
If we tell you that a particular watch is available now,
this does not guarantee that the watch will remain in stock.
For example, if ask about stock on Monday, and then place
your order on Wednesday, stocks by that time may very well
have changed. In fact, stocks can change daily or even
hourly. If we have two or three units of one
particular model, and get stock inquiries from five or six
customers, then obviously if all five or six customers
ordered, only three of their orders would be fulfilled
immediately. This is very important to note, before
placing your order. If you have some kind of time
constraint ("I absolutely need my watch by the end of this
week" etc.), we would highly suggest that you wait until you
no longer have such a time constraint before placing an
Furthermore, there are
hundreds of watches displayed on our site, and we do the
best to ensure that we display only the models that are in
stock. However, it is not possible to check the stock
of every single model, every day of the week, and some
models that are out of stock now, may be back in stock next
week. If you place your order, and the watch happens
to be out of stock, you can always request a FULL REFUND,
which will be granted to you IMMEDIATELY upon your request. FULL REFUNDS
are available instantly, on any order that has not yet
shipped. Simply request it, and your card will be
credited IMMEDIATELY without any questions. There are
NO RESTOCKING or CANCELLATION FEES whatsoever. Your
refund will be a full, 100% refund of the total price you
paid. Please keep this in mind when you order.
We do not benefit in any way from lying or deceiving
customers with regard to what is in stock. Out of
stock orders are refunded, which means that we are losing
money, and all funds are returned to the customer, thus
we have no motivation to mislead customers about what is
available at any given time, because cancelled ordered
actually cost us money on top of the selling price, due to
fees involved. Sometimes watches go out of stock.
Sometimes customers ask about stock, and then order later
only to find that the watch they wanted sold out in the mean
time. This is unfortunate, but in such cases, a 100%
refund will be granted without any questions asked, so there
is no need to suffer from "in stock" anxiety.
Long Does Shipping Take?
The majority or orders
will ship within a few days of the order being placed.
Once shipped, Express Mail typically takes approximately 5-8
working days to arrive to your door. Sometimes it may
take longer due to postal delays, or weather conditions,
etc. Registered Airmail can take 2-6 weeks to arrive,
depending on your country. It is recommended that
registered airmail be used only for spare parts and
DHL/FEDEX/UPS typically take about 4-5 working days to
arrive, however please note that these services cost $50-$60
additional, and are not available in all areas. For
some countries, DHL/FEDEX/UPS may be too risky for customs
purposes, while in other countries these services may work
well. Please note that during times of high order
volume, there may be delays in shipping. We will do
our best to speed things up in this case. Also note
that if a watch fails the quality control test, we will get
a new watch to replace it, and this may also cause a slight
delay. All shipping times posted on this site or
quoted in emails are estimations only, and not guarantees.
We Don't Ship Broken Watches
Please read the following very carefully. From time to time, a customer will receive a watch that is dead on arrival. We understand that this is extremely frustrating. The gut reaction of the customer will often be "Hey, you sent me a broken watch!" We would not benefit in any way from sending you a broken watch. There simply exists no benefit to sending out broken watches. We test ALL watches for both functionality, and accurate time keeping. We
use a watch timer that cost several hundred dollars for this sole purpose.
Can a watch that has gone through testing develop problems later? Yes.
Is it possible to spot such a watch, and predict that it will have problem later? No, absolutely not. No one can predict whether one watch will magically stop working after a set period of time. If we could predict the future, we'd be playing the lottery, not selling watches. The vast majority of watches that are sent to us for repair have suffered some type of "shock damage". This means that the watch has either been dropped, or simply that the postal service has thrown your package around like a baseball, and this has caused damage to the watch. This is regrettable, but remember, WE TESTED IT BEFORE IT WAS SENT OUT. A watch is an extremely precise instrument. A watch costing $19,500 originally will have all sorts of anti-shock technology built into it. A $589 replica of the same watch WILL NOT have the same anti-shock technology or components. Please keep in mind that though a $589 replica is still quite expensive, it is illogical to have the same expectations of the $589 watch as you would of the $19,500 original. If you drop the $19,500 original, it might continue to function. If you drop the $589 replica, it will probably STOP working.
All it takes for a watch to stop working, or stop keeping time is a
strong jolt. If the balance shaft pops out and sits at an angle of even 1-5 degrees, the watch will no longer keep time. Automatic watches are THAT delicate. If a postal worker throws the box, there is a good chance that your delicate watch will be damaged. To reduce chances as much as possible, we wrap the watches in plastic and bubble wrap. When sellers are shipping AUTHENTIC watches, they wrap them the same way, but they also ship them via UPS or FEDEX, with a $19,500 declared value and full insurance. The cost of which usually reaches around $1000 or more. As you might infer, this is not practical for a replica costing a few hundred dollars. Thus we pack them as best we can, and we ship them using Express Mail or other means. If we declared or insured the watch for a high value, it would create customs problems for the customer, along with adding a few hundred more dollars to the shipping price and require customers to pay additional taxes on arrival.
The majority of watches sent back for repair are suffering from drops, falls, abuse or simply random breakdowns. Many of the watches that stop working don't actually even have movement problems. A lot of them were thrown around, and the hands are now pinched against the dial, causing the movement to stop. Many of them have been dropped hard enough to have the balance shaft pop out of it's setting, and thus either don't keep time, or lose most of their power reserve capability. Generally, it's not a faulty movement, it's just that someone has treated the watch poorly (either during shipping or after), and a vital component has either been damaged or shifted from it's place on the movement. Other watches are damaged because customers try to manually wind them. Automatic watches are not designed to be manually wound. Manually winding an automatic watch will certainly reduce the longevity of it and will likely result in broken crowns or damaged keyless works. Automatic watches need to be kept on winding machines. If you are winding the crown as a habit, you are reducing the lifespan of your watch. Please keep in mind that we test watches before they ship. If you receive a non-functioning watch, it is unfortunate, and we will repair or replace it with the same model, however, rest assured that we TESTED IT BEFORE SHIPMENT and it would make absolutely no sense for us to send out a non-working watch.
How much does shipping cost?
Shipping via EMS
service is included in the retail price of the watch for
most countries. There are no additional shipping
charges unless you live in a country that cannot accept EMS
shipments, or where EMS is not a safe shipping method.
In such case, refer to the chart below for shipping costs.
You Take More Pictures for Me?
We're sorry, but we
simply don't have enough time to go and snap extra pictures
of watches that are already very clearly shown on the site
from at least six different angles. We receive tens of
emails every day asking "Can you stop what you are doing, go
out and take additional photos of a watch that I am
potentially interested in?" While we would love to be
able to cater to every potential customer's requests to go
out and take additional photos, we unfortunately have to
spend our time in a productive and efficient way, and going
out to take additional photos of watches that we have
already painstakingly photographed for the site just doesn't
make much sense.
Our time is valuable, and our
priority is preparing and shipping watches to customers who
have already placed orders. We understand that the
photos we have taken for our site are very high quality, and
that our watches look almost unbelievable quality-wise in
the photos. This is because we spend a great amount of
time and effort setting up watches in a light box with a
professional DSLR camera, and photographing them from every angle
possible. Hence, going out and snapping additional
camera phone pictures for potential customers makes no sense
at all. Please understand this, and please do not send
us emails asking us to stop what we are doing to go and take
additional unnecessary pictures. Also keep in mind
that every single order is photographed prior to shipment,
and that paying customers DO receive photos of their orders
would like you to make a custom video of this watch for me,
and include a copy of today's newspaper with the date
clearly visible so that I can be sure that you will ship me
what you are advertising. Will you do this for me,
free of charge? If not I will go elsewhere!
This exact type of
email arrives to us 3-5 times PER DAY. Respectfully,
we request that you take your business elsewhere. We
are a serious business, focused on shipping to and servicing
our loyal client base. No, we will not take an
evidence photo of a watch for you, no we will not go out and
produce a video of a watch for you. As mentioned
above, great time and effort is already taken to produce
high quality photos of our watches on the website.
Professional photo equipment, meters and light boxes are
used. Please respect the nature of online commerce and
do not send us ridiculous requests like this, as we will not
be able to reply to such emails.
Asian Valjoux 7750 Care Advice.
To avoid doing damage to your Asian 7750 movement, please do
not set the date when the watch is between 10:00 and 3:00.
If you need to set the date, please adjust the time
temporarily outside of the 10-3 range, set the date, and
then re-set the time. Setting the date while the watch
is between 10:00 and 3:00 will damage the gears of the
Please note that the Swiss Valjoux 7750 movement uses a
pusher button on the side of the case to set the date, and
the date on these models can be set at any time. When
you first receive the watch, please give it 40-50 winds to
get the power-reserve back up to optimal conditions.
that are Lost or Stolen.
In the unlikely event that your package is lost or stolen,
we will investigate, and if the watch cannot be recovered,
we will discount your next order, or depending on the cost,
re-send the watch to you. We regret to inform you that
if the postal service delivers the watch to the WRONG
address, or you have moved or changed your address without
notifying us, there is nothing we can do to recover your
It is EXTREMELY
IMPORTANT that you remain calm during the shipment of your
order. If the package is held up anywhere for a few
days, PLEASE do not panic and start sending threatening
emails. If your package is lost, we won't be able to
file a loss claim with the shipping until after 30 days, so
seeing your package held up at some point in the shipping
process shouldn't cause you to immediately panic.
The package will only be re-sent when we have determined to
a satisfactory degree that your original package has in fact
been lost. If we re-send a package, and then both
packages end up arriving to you, we will be forced to bill
you for both packages, so it is best to wait, and be certain
first that your package is actually lost and not delayed,
before taking action.
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is your Return Policy?
Simply stated: Returns are only accepted in the case
of defective or broken items. With
that being said, if your watch has a problem, we will gladly
REPAIR it EXCHANGE it for the same exact model.
All watches are tested prior to shipping. We regret
that we cannot accept returns from customers who "changed
their mind", so please be aware that once you receive the
watch, the sale is final. Under no circumstances will
we be able to issue refunds to customers whose watches have
Please be aware that when you make the commitment to buy a
hand made watch from us, we put effort into preparing and
carefully shipping your watch. We will be unable to
accept returns for a refund under any circumstances.
If there is a problem with your watch, you may exchange it
(for the SAME model), or we will repair it for you at no
If you need to send your watch in for repair, you MUST send
it back to the address that we provide, and you MUST use EMS
Express Mail to send the watch. We are not responsible
for lost watches that were shipped using any other method.
You will receive special return instructions from us via
email, follow these steps carefully to ensure that you
package reaches us and avoids customs problems.
Upon receiving your watch, we will repair it or send out a
new one. If your watch experiences a mechanical
failure we will repair or exchange it. Any product
that was purchased at 'sale' price or for a price lower than
retail is not eligible for return under ANY circumstances.
Please be very sure you know what you are buying before
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if my watch stops working?
If your watch stops working simply return it to us and we
will either repair it or exchange it for a brand new one
(same model). Please note that this exchange does not
apply to watches that have suffered physical damage caused
by the customer, and that we will not refund any return
shipping costs UNLESS you received the wrong model.
Physical damage may be repaired, but it will be 100% at the
expense of the customer.
Please note that you take full responsibility for safely
shipping the watch back to us. You are responsible for
shipping charges one-way, and we will pay shipping charges
back to you and the repair cost. No exceptions.
The cost of shipping a watch back to us for repair is very
little compared to what it would cost you to have your watch
repaired at a jewelry store in Europe or North America.
If you choose to ship your watch using an unreliable method
such as general airmail, which has no tracking number
available, you are 100% liable for anything that happens to
the watch during transit, including the package being lost,
stolen or taken by customs. Regardless of how much it
costs to send it back to us, you are responsible for the
cost of getting your watch back to us.
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Received the Wrong Model.
In the unlikely case that you receive a different watch than
the one that you ordered, we will remedy the problem right
away. We require you to send the watch back to our
location and we will send out the correct watch immediately
with no additional shipping costs of any kind. Please
note that for all logical reasons, we cannot ship out a new
watch to you until we receive the original watch back from
you and confirm that it was in fact the wrong model.
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I Cancel My Order?
Provided that your order has not left our location, you may
cancel your order. Once your order has shipped, there
exists no possibility for cancellation. Please be
serious and committed to the purchase before buying a watch
from us. If you attempt to return a watch without
authorization, we will not accept it.
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can I track my package?
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Tracking Number Isn't Working.
Please try again in 48 hours. Not all tracking numbers
show up immediately, in fact some packages will actually
reach your country before the EMS tracking website updates.
If your tracking number still does not work 5 days after
receiving the email from us, please contact us and we will
investigate for you. If you email us before 5 days, we
will refer you to this FAQ.
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much would it cost if I bought _____ and ____ together?
Do you offer a discount?
For your convenience, all pricing is listed on our site.
The cost of shipping is included in the price of each item.
There are no additional shipping charges for your order.
To calculate the total cost of your order, simply add up the
prices of the items you wish to order, and apply any
discount that is listed under our promotions section.
2 Watches: $25 off
3 Watches: $50 off
4 Watches: $75 off etc.
If you order more than one watch, your total cost will be
the total price of the watches, minus whatever discount is
listed above. Discounts only apply to watches
purchased at the same time. Please note that these
discounts are in DOLLARS and NOT percentages.
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Me About Your Prices.
Our prices are not negotiable. We will not price match
other sites because:
(1.) We do not know if the other site is a scam.
(2.) Despite the fact that other sites may use
attractive pictures, or even the same pictures as our site,
we have no way of determining if what they send you will be
of the same quality as the watches that we sell.
In many cases, you may pay slightly less for a watch that
you feel is of comparable quality, however what you receive
may be MUCH lower quality, and the movement may be MUCH
different than what you thought you ordered. For this
reason, we will not price-match any other sites. We
wish you the best of luck in your search for a watch that
falls within your price range and meets all of your needs.
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do some sites appear to sell the same watches as you, but at
much higher prices?
Because they are counting on the fact that their potential
customers do not know anything about watches, and have not
researched watches prior to making their purchase. The
use of clever marketing tactics and advertising often
into paying $800+ for the same exact watches that we sell
for $300. Sometimes the watches are even lower
We encourage you to read about watches, join watch forums,
and talk with other people who have bought watches from us
or elsewhere. No matter what marketing hype you read,
a watch with an ETA movement is not worth $800+.
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